Frequently Asked Questions
Where is RetiredSets based?
Our offices are based in Houghton, Johannesburg, South Africa.
Is RetiredSets.co.za a drop shipping business?
What couriers does RetiredSets use for delivery?
How long does delivery take?
How are sets secured during delivery?
Where do sets sold on RetiredSets come from?
How many units of each set are brought into stock?
What payment providers are available?
Are products new or second hand?
All products are brand new featuring original factory seals unless otherwise indicated.
Are all sets on the online store retired?
No some are still available at retail. Check the "Retirement Date" tab for the sets retirement status.
How recent are the "Product Images" on the Product Page?
All sets have been wrapped and sealed immediately after product photos were taken, photos listed represent the sets current condition.
Do you use sticky labels or barcodes on your products?
No stickers or labels are put onto our boxes and any residue or existing labels are from the supplier.
Is RetiredSets affiliated with the LEGO Group?
RetiredSets.co.za is not endorsed by, affiliated with, maintained, or sponsored by the LEGO Group in any capacity whatsoever. We are an independently run online store based in Johannesburg South Africa. All product and company names are the registered trademarks of their original owners. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.