Frequently Asked Questions

Where is RetiredSets based?


Our offices are based in Houghton, Johannesburg, South Africa.




Is RetiredSets.co.za a drop shipping business?


No we trade as a regular business and own/hold all of our own stock. No set is listed on our online store until the product has been inspected, photographed, wrapped, and checked into stock by our team.




What couriers does RetiredSets use for delivery?


Sets are delivered by The Courier Guy, SkyNet, and Globeflight.




How long does delivery take?


Items are dispatched same day (10am cut off) and take anywhere from 1 to 5 working days nationwide in South Africa. We will always strive for next day delivery if available at the time.




How are sets secured during delivery?


Sets are generously wrapped with both non-stick poly plastic, and bubble wrap, then boxed with shipping peanuts to keep the set secure with an RS sticker over the top. We also will never use second hand boxes so your delivery will arrive neatly sealed. All deliveries are also automatically covered by insurance.




Where do sets sold on RetiredSets come from?


Stock is only obtained from reputable vendors or collectors who have been verified by our team.




How many units of each set are brought into stock?


We only stock one of each item.




What payment providers are available?


All payments are processed by YOCO.




Are products new or second hand?


All products are brand new featuring original factory seals unless otherwise indicated.




Are all sets on the online store retired?


No some are still available at retail. Check the "Retirement Date" tab for the sets retirement status.




How recent are the "Product Images" on the Product Page?


All sets have been wrapped and sealed immediately after product photos were taken, photos listed represent the sets current condition.




Do you use sticky labels or barcodes on your products?


No stickers or labels are put onto our boxes and any residue or existing labels are from the supplier.




Is RetiredSets affiliated with the LEGO Group?


RetiredSets.co.za is not endorsed by, affiliated with, maintained, or sponsored by the LEGO Group in any capacity whatsoever. We are an independently run online store based in Johannesburg South Africa. All product and company names are the registered trademarks of their original owners. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.